Cancellation
If you need to cancel your order, please reach out to us at support@shopinzic.com immediately. If your order has already been shipped, you will need to return the item for a refund. Click here to submit a cancellation request. Once the request is received, we will process it in a timely manner to ensure a smooth and efficient process for you.
Returns
You can return unused items in the original packaging within 30 days for a refund. Customers are responsible for return shipping costs of 15% of product price unless the item is faulty or the wrong one was received. We recommend using a recorded delivery service for returns to ensure a secure and reliable process. For faulty items, a pre-paid returns label will be provided to simplify the return process. Please await confirmation from our returns department before sending items back to ensure a seamless return experience.
We want you to be happy with your purchase. If you’re not completely satisfied, you can return your item under the following conditions:
Refund Process
Upon receiving and inspecting the returned goods, a refund will be issued to your original payment method within 5 working days. We appreciate your patience and cooperation as we strive to ensure a prompt and hassle-free refund process for you.
Exchange Policy
To exchange an item, contact us at support@shopinzic.com . If exchanging for a cheaper item, the difference will be refunded automatically to simplify the process for you. For more expensive items, additional payment may be required, and we will assist you through this step to ensure a fair and convenient exchange experience.
Timeframe
Requests for refunds/exchanges must be made within 30 days of delivery. Refunds will be processed within 5 working days after receiving the returned item, ensuring a quick and efficient resolution for any concerns you may have.
Damage/Error Policy
For any shipping errors or visible damage, notify us within 30 days of delivery with supporting documents. Failure to do so may affect your eligibility for a refund or exchange. Your prompt communication is important to ensure a smooth and effective resolution of any issues related to shipping errors or visible damage.
Return Address
Shopinzic Returns
4732 Cypress Brook Dr, Tampa, FL 33624